Privacy policy

This explains what we collect when you contact us about internet, mobile or home security, what we do with it, and the choices you have.

If anything here is unclear, email hello@thehomeinternetcompany.com and we'll answer.

1. What we collect

Only what we need to check your options and pass you to the right specialist:

• Your name and the phone number you want to be reached on.
• Your service address and ZIP code — availability differs from one address to the next, so we can't check without it.
• What you're looking for — internet, mobile or home security, home or business, and how soon you need it.
• How you reached us — which advert or form you came through.
• Call recordings — calls to and from our team may be recorded for training and quality. You'll be told at the start of the call.

We don't ask for, and you should never give us, your Social Security number, date of birth, bank details or card numbers. We don't knowingly collect information from anyone under 18.

2. Where it comes from

• You call us after seeing one of our adverts.
• You ask for a callback through an advert on Facebook or Instagram.
• You complete a form on Facebook or Instagram asking us to contact you. Meta may pre-fill your name and phone number from your profile, and you can edit them before submitting.

Where a form asks you to verify your phone number, a one-time code is sent to that number by text. It's used only to confirm the number is yours.

3. What we use it for

• Checking which providers and services are available at your address.
• Calling you back when you've asked us to, at the time you chose.
• Introducing you to the specialist who can complete the order.
• Keeping records of consent, calls and outcomes, and improving how our team handles calls.
• Meeting our legal obligations.

We don't use your details for unrelated marketing, and we don't send marketing texts or emails.

4. Who we share it with

To do the thing you asked us to do, we pass your details to the partner who can actually provide the service:

• Internet and mobile: our fulfilment partners and the providers serving your address, so they can confirm availability and pricing and set up your service.
• Home security: Vivint, whose products and monitoring we sell as an authorised dealer.
• Suppliers who help us operate, such as our telephone system and the tools we use to store enquiries.
• Authorities or advisers where the law requires it.

Those partners may only use your details to provide the service you asked about. We don't sell your personal information, and we don't share it for cross-context behavioural advertising.

5. How long we keep it

Enquiry records, including consent and call recordings, are kept for up to 24 months and then deleted. Where a sale is completed, records are kept as long as needed to meet legal and accounting obligations.

6. Your choices

• Stop contact at any time. Tell us on a call or email hello@thehomeinternetcompany.com, and we'll stop calling and record it on your file.
• Ask what we hold about you, and ask us to correct it.
• Ask us to delete it. We will, unless we're required to keep it.
• California residents have rights under the CCPA and CPRA to know, delete, correct, and to opt out of the sale or sharing of personal information. We don't sell or share personal information as those laws define it, but you can still exercise your rights by contacting us, and we won't treat you differently for doing so.

We respond within 45 days. We may need to confirm your identity first, usually by checking details against the enquiry you made.

7. How we protect it

Access to enquiries is limited to the people who need it, accounts are individually controlled, and our systems are password protected. No system is perfectly secure, but we take reasonable steps appropriate to the information we hold.

8. Adverts on Facebook and Instagram

We advertise on Meta platforms. When you submit a form or request a callback there, Meta passes your details to us, and Meta's own privacy policy also applies to your use of their services. We use Meta's advertising tools to measure how our adverts perform.

9. Changes

If we change how we handle your information, we'll update this page and the date above.

10. Contact us